GettingOut Visitsios
Telmate, LLC · Social Networking
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4+Developer site ↗Screenshots
Store gallery · 5
🇹🇨
#16
Social Networking
🇻🇬
#28
Social Networking
🇺🇸
#39
Social Networking
🇸🇻
#48
Social Networking
🇭🇳
#54
Social Networking
Store presence
As of Jul 4, 2026stale (74d)Rating 1.91
Ratings 1,483
Price Free
Version —
Updated —
Released Jul 28, 2018
Rank grid
Current rank by country × genre, shown as color bands 1–3 4–10 11–50 51–100 100+
| 🇹🇨TC | 🇻🇬VG | 🇺🇸US | 🇸🇻SV | 🇭🇳HN | 🇧🇸BS | 🇦🇮AI | 🇳🇮NI | 🇪🇨EC | 🇧🇿BZ | 🇩🇲DM | 🇻🇪VE | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Social Networking | 16 | 28 | 39▲16 | 48 | 54▼1 | 74 | 81 | 84▲5 | 92 | 95 | 97▼19 | 98 |
Rank over time
Choose chart, genre, and markets to compareVersion history
Versions observed at capture, newest firstv4.2Nov 10, 2025
Feature updates and bug fixes.
Update impact
Dated releases · rank and review signals, 14 days before → afterReview sentiment over time
Positive, neutral, and negative share by month, week, or versionPlayer reviews
Recent store reviews · rule-based labelsSampled 50
Positive 1 (2%)
Negative 49 (98%)
Mentions pricing 18 (36%)
5★0 (0%)
4★1 (2%)
3★0 (0%)
2★3 (6%)
1★46 (92%)
★★★★★negativeMentions pricingTaraann910 · 2026-07-13 · v4.2
Can’t deposit money
EDIT- I FOUND A SOLUTION!GO TO CONNECT NETWORK APP AND DEPOSIT MONEY THEN IT WILL GET TRANSFERRED AUTOMATICALLY TO VIDEO VISITS.
Every time I try to make a deposit, it refreshes the page and goes right back to the last page. It’s ridiculous! I tried on web browser also - same problem. Does anyone have a solution to this?
★★★★★negativeJdhdhshgwgwhqhwjqioqoqpqpqpwpw · 2026-07-12 · v4.2
SERVICE
THE SERVICE IS TERRIBLE HORENDIS GTL GET IT TOGETHER PLEASE
★★★★★negativeMentions pricingSmall ppl big corporations · 2026-07-11 · v4.2
Small opinions vs big corporations
You would think with all the money that they’re making they could at least make it to where it’s functional. Every time I try to upload a picture of my license the screen goes white and never comes back on.
★★★★★negativemichadam · 2026-07-03 · v4.2
Unusable (and won’t change)
I tried to make this app work for about a month to communicate with my girlfriend. Was never able to speak, let alone video with her one time!
And sad to say nothing will change. These companies are monopolies so they charge the highest possible fees and deliver the worst apps and service. While they have a cash machine, inmates and the people they love suffer.
★★★★★negativeMentions pricingChadOrta · 2026-07-02 · v4.2
Make notifications with sound.
Would appreciate if the app would be able to notify you of a incoming visit with a sound right now the app only notifies you silently so you have to be looking at your screen if not you miss the visit. For the amount that we pay to receive video calls it’s crazy.
★★★★★negativeNo thanks1324 · 2026-06-29 · v4.2
Stupid
This app can go to hell
★★★★★negativeDoseofdym · 2026-06-21 · v4.2
Terrible
I just downloaded the app to keep in touch with a good friend… I can’t even add funds it keeps kicking me out. How are you gonna offer something that does not work?
★★★★★negativeMentions pricingTrilllll03 · 2026-06-12 · v4.2
Too many bugs
Happy that I can FaceTime my wife but why does it crash every time I wanna make deposit I need to put more money but it keeps bugging out
★★★★★negativeAmbizzzle · 2026-06-08 · v4.2
Worst app ever
THIS IS PATHETIC AND USELESS. DESERVES NEGATIVE STARS. This app just sends you in circles…. clicks on the menu > My Visits > Schedule a Visit > Clicks on Inmate’s name > Inmate’s name pops (again) along with Block [Inmate’s name] > Clicks on Inmate’s name > Takes me back to Home page.
FIX THIS SO WE CAN VISIT WITH OUR LOVED ONES!
★★★★★negativeCustomer Not Having It · 2026-06-08 · v4.2
Horrible
Does not work
★★★★★negativeTaoli1981 · 2026-06-08 · v4.2
I hate this app
I hate this app because this bug
★★★★★negativeMentions pricingBabi080 · 2026-06-02 · v4.2
Terrible
This app needs a major upgrade. The quality of the calls compared to the cost is nowhere near close. The calls drop, it’s just an egg shape view n if u move it cuts u off.
★★★★★negativeMentions pricingvioletnivy · 2026-06-01 · v4.2
This is the WORST APP EVER!
This app is actually terrible! If you have a loved one in a bad situation, the LAST thing you need is an app that doesn’t function at all! (I can’t even say “properly” it just doesn’t function!!!! I actually deposited money so I can have a virtual visit and it keeps sending me in circles! I had to go on my laptop and even the website is jenky! I am so frustrated, and I FINALLY was able to send a message, (4th attempt!) and I had to do it through my laptop, and still had to jump through hoops to get it to send- seriously people, do the work and get this app running correctly- I literally feel like my money that I deposited was stolen, since it promised me that I can schedule an online visit, but there is ABSOLUTELY NO WAY to schedule one, and it says that the facility does allow it- so sad- please do better- very disappointing-
★★★★★negativeMentions pricingsupermama87 · 2026-05-29 · v4.2
Wish it worked!
Especially with the amount of funds friends and family spend on their loved ones we shld not have to endure so many issues just to visit. It’s like the app is stuck on stupid and I can’t get any help! The help options don’t help any at all.
★★★★★negativeTruth bish · 2026-05-27 · v4.2
#52 social media but 1.9 stars
Someone needs to update the social media’s chart because number 53 has like a 4.7 star rating how is this one in a better position than that one?
★★★★★negativeJYV7 · 2026-05-16 · v4.2
Terrible
I’m trying to send photos to my dad and I checked my setting & everything is enable ,this is like a knock off version of WhatsApp messenger .
Charging to send a single messages is diabolical just benefiting of a person’s misfortune & yet having one of the worst apps to be invented, come on, do better so we at least have a good communication base with our loved ones in tough situations…
★★★★★negativeMentions pricingBsffrn · 2026-05-12 · v4.2
Money grab
Like almost every other review, this app and company is terrible and doesn’t care about you or your loved one that you are trying to call. The video feature does not work, when you go in the app to select your contact to call it literally has a message telling you to download the app… from inside the app. I call customer service and they said they “submitted a ticket” never calling or emailing me to tell me when it was done and the results were that there was no problem found. It’s amoral to hold access like this over people’s head while charging them to see the people they love, I hope this company gets what it deserves.
★★★★★negativeProfessionalGirlie · 2026-05-09 · v4.2
Glitching
This app does not work!!
★★★★★negativeMentions pricing🤪blown · 2026-05-08 · v4.2
Trash
Jay pay was much better. You need an android to use the app. If you don’t have an android, you’re assed out.
★★★★★negativeCandySweets83 · 2026-05-07 · v4.2
Not working
Can’t send pictures just ecards it’s giving my video visit options but can’t do video it’s glitching
★★★★★negativeTeeheasy · 2026-05-07 · v4.2
Difficult
The app makes me re-verify every day. Then doesn’t allow me to visit. Making deposits is impossible. You click the link and go through all of the necessary motions just for it to kick you back to the main screen without actually being able to make the deposit.
★★★★★negativeDetranique green · 2026-05-07 · v4.2
Too much glitching
I only had this app for one day and it’s already not loading . Smh . Do better .
★★★★★negativeSailsDrawn · 2026-05-06 · v4.2
VisitNow
I’ve added my contact and I click on his info on the main screen then it takes me to another screen with his info again but it doesn’t give me the option to click on visit now or schedule later. It keeps switching back and forth the two screens with his info. Frustrating and disappointing.
★★★★★negativeMentions pricingDaniel77884422 · 2026-05-04 · v4.2
Atrocious app.
Big problems with the video call feature; the inmate tried to call me today four times. But there is a glitch, and he can’t see me or sometimes, just couldn’t hear me. He’s only allowed to video call sometimes, and our schedules can be hard to align so when he calls, it has to work. You charge people a lot per minute, and add on Service fees every time you purchase more calling time. And then the feature doesn’t work. This app is an atrocity. It’s grounds for a lawsuit. It’s a violation of the inmates state given right/privelege to communicate. It is literally torture trying to use this feature and do business with this company. Repulsive. Disgusting! These people video call their families, their children, their spouses, their friends, to relieve their depression and then they can’t video talk! While in an ICE detention facility. That’s torture. Shame on all of you who are responsible for maintaining the functionality of this app!
★★★★★negativeK4222020 · 2026-05-01 · v4.2
Terrible customer service for a terrible App
I can’t get this stupid thing to work. I’ve tried mobile, app and web browser. When I called for support the person on the other end was so rude and had an attitude. I’m very polite and professional. Ridiculous. I hope someone makes a better app and puts this one out of business